Loading...

Frequently Asked Questions

Please contact us with any questions or concerns that may not be addressed below.

ff

BUYERS

Q: CAN I BUY SEATS BEFORE THE EVENT STARTS?

Nosebleed offers fans a unique experience and the only market to purchase live in-game seating and upgrades throughout the game. Nosebleed offers fans affordable pricing for upgraded seats instead of paying the full Face Value. Nosebleed does not allow buyers to purchase seats until the game has started. You must be inside the stadium to upgrade.

Q: DO I NEED TO BE INSIDE THE ARENA BEFORE I PURCHASE TICKETS FROM NOSEBLEED?

Yes. Nosebleed provides buyers with tickets that have already been scanned by the venue. Therefore, buyers may not purchase a ticket with the intention of using that exact ticket to enter the event. Buyers must have an unscanned ticket when entering the event or have already entered before purchasing a seat on Nosebleed.

Q: WHAT SHOULD I DO IF SOMEONE IS SITTING IN MY SEATS?

Nosebleed takes the utmost measures to ensure that there is minimal to no interaction with the seller of the seats. In the case that a seller has not left their seats, please follow the steps addressed below:

-Confirm that the purchase went through
-Inform the individual(s) that the ticket is in your possession and that the seat’s belong to you.
-If the user is unresponsive or does not move from your seats, please contact us at customerservice@nosebleedapp.com with details of the incident. We will take all actions to identify the issue and fully refund your seat purchase should it be necessary.

Q: WHERE’S MY CITY? WHERE IS MY TEAM AND/OR PERFORMER?

Your city settings are automatically generated through our interactive location services. You may choose to manually alter the city in which you prefer to locate tickets. This can be done by entering the homepage and clicking on the arrow near the location listed at the top of the homepage. We organize teams by the city and greater metropolitan area. If you don’t see your city or team, chances are they are available in one of the larger city's nearby.

Back to Top

Q: WHAT TEAMS AND PERFORMERS DO YOU SUPPORT?

We have nearly all sports teams, artists and theater shows playing in Miami. Nosebleed will soon be expanding nation-wide! Don’t see your favorite team or performer? Email us at development@nosebleedapp.com. We are adding new events and performers every week!

Q: DO YOU GUARANTEE YOUR LOW PRICES?

Seller’s are given the opportunity to determine the price they would like to list their seat for. However, as these tickets are sold throughout the game the market value of these tickets will be below other face values you may find, therefore giving the buyer the best value for their purchase.

Q: WHAT IS YOUR POLICY ON EVENT CANCELLATIONS (RAINOUTS, POSTPONEMENT, ETC)?

The Nosebleed Guarantee protects 100% of your purchase, and promises that your seats will be valid for the purchased event. If the event is postponed, your tickets will be valid for the rescheduled date. If the event is cancelled and not rescheduled, you will get a refund. Please allow 2-4 business days for the refund to fully process with your bank.

Q: WHAT MAJOR PAYMENT METHODS DO YOU ACCEPT?

We accept all major credit/debit cards including Apple Pay. Payments made outside of the United States are subject to change based on the international currency exchange of your bank.

Q: WHY IS THE FACE VALUE OF THE TICKET SOMETIMES DIFFERENT THAN WHAT I PAID?

The “face value” of tickets is the original price set by the team or event organizers before the start of the event. Due to market demand for a particular event, the prices of the tickets may be different on secondary markets than the face value. On our platform, Sellers are given the ability to sell seats at the price they determine.

Q:  HOW DO I UPDATE OR ADD PAYMENT INFORMATION?

To add, delete or update a credit/debit card on your account, first open the Nosebleed app. Click on the account tab at the bottom of the app and scroll down to the Payment Info section. There you can update your billing information and make any necessary changes.

Q: HOW CAN I SHARE MY SEAT WITH SOMEONE ELSE?

Any Nosebleed ticket has the option to be shared by SMS or email to someone else. Locate the "My Tickets" tab in the app, then locate the specific listing. Once you are on the listing, tap “View Tickets" and then "Download Ticket". You must allow access to your camera roll in order for the ticket to download to your phone. Once the ticket is download, locate the tickets in your photos and send to your recipients via SMS or email.

Q: WHERE ARE MY SEATS DELIVERED?

Once you have purchased seats to an event you will receive a "Congratulations popup". From there, you will be given the ability to click on the "View Tickets" button at the bottom in order to access your tickets. If you are unable to access your tickets this way, tickets are also accessible in the "My Tickets" section of the app. Once delivered to the "My Tickets" section, you will be able to view, share, and use your tickets. Below are the ticket types we support, and delivery methods:

Mobile tickets: in app
Emailed tickets (barcode must be available)

Q: WHEN WILL MY TICKETS ARRIVE?

Our goal is to provide the smoothest, fastest mobile ticketing experience possible. All of our  tickets are downloaded instantly to the My Tickets section. They will be delivered to you during the event.

Q: I WAS NOTIFIED THAT MY TICKETS WERE DELIVERED, BUT I DON’T SEE THEM IN MY ACCOUNT. WHY ARE MY TICKETS NOT IN MY ACCOUNT?

If you can’t see your tickets, first check to make sure you are signed into the correct account. Make sure your email and phone number are viewable in your profile and you can see an accurate purchase history. Once you confirm you are in the correct account and still don’t see your tickets, please email us at customerservice@nosebleedapp.com and we will get them sent over to you.

Q: WHY IS THERE ANOTHER NAME ON THE TICKETS?

When teams and performers first issue tickets to season ticket holders, the name of that original purchaser is put on those tickets. If they choose to sell their tickets, their name will still appear on the ticket. Don't worry, they are your tickets now and you're good to go!

Q: OTHER QUESTIONS?

Feel free to contact our Nosebleed team by emailing us at customerservice@nosebleedapp.com.

SELLERS

Q: WHAT'S THE BENEFIT OF SELLING ON NOSEBLEED?

Nosebleed offers a fast and efficient way for you to sell your tickets with market optimized payouts. Nosebleed is unique in that it allows users to sell used tickets to buyers throughout the duration of the game. Seller’s are able to attend a portion of the event and post their ticket for sale on Nosebleed once they are ready to leave. In addition, Nosebleed offers users the ability to sell their tickets through “Bid” and "Buy-It-Now” options, unlike almost any other service on the market.

Q: I SOLD MY TICKETS BUT CHANGED MY MIND AND WANT TO GO. CAN I GET MY TICKETS BACK?

Once you sell your tickets, we immediately deliver them to the buyer so we are unable to take them back. Once you have sold your tickets you must vacate the seat. Failure to vacate the seat for the buyer (once the ticket is sold) will result in a total refund of the purchase to the buyer, in addition to an extra penalty charge.

Q: CAN I REMAIN IN THE ARENA ONCE I SELL MY TICKET?

Once your ticket has been sold you are required to vacate your seats immediately. After you have vacated your seats you may remain present at the event, however, this is dependent solely on the event’s specific guidelines and rules. Once your ticket has sold we cannot provide you with an additional seat unless you decide to purchase another ticket on Nosebleed.

Back to Top

Q: CAN I RESELL A PHYSICAL TICKET ON NOSEBLEED?

In order to create a proper listing in the Nosebleed marketplace, a user must upload a mobile ticket (this can be accessed through the team/event website or the secondary market that the ticket was purchased on). Once you begin the process of uploading a ticket you will be told exactly what must appear on the face of the ticket for the scan to properly go through.

Q: DO YOU GUARANTEE MY TICKETS WILL SELL?

The secondary ticket market is based on fluctuating demand and can be unpredictable. Sometimes events have low demand and sometimes events don't sell. While we can't guarantee that your tickets will sell, we allow you to price your own tickets to give you exactly what you are expecting. The ability to sell your tickets through a bidding process will increase your chances of guaranteeing a buyer.

Q: CAN I LIST TICKETS ON NOSEBLEED AND ON OTHER PLATFORMS?

If you want to list your tickets elsewhere, you can. But, we strongly discourage this since tickets could sell on both platforms. We, therefore, require that you keep your listing valid on Nosebleed. If a double sale does occur, or the ticket you sold is not valid for any other reason, you can be penalized up to the full cost of the tickets plus any additional resolution cost incurred by Nosebleed from the incident.

Q: WHAT IF MY TICKETS SELL SOMEWHERE ELSE FIRST?

If your tickets sell somewhere else first, you need to immediately remove the listing from Nosebleed. If your listing sold elsewhere and then also sold on Nosebleed, please email us at customerservice@nosebleedapp.com right away.

Q: CAN I ADJUST THE LISTING PRICE OF MY TICKETS?

Nosebleed prides itself on offering users the ability to adjust the listing price of their tickets. Unlike many sites, Nosebleed gives power to the seller in the ability to determine exactly what return they would like from their ticket sale.

Q: WHEN WILL I GET PAID?

You will get paid within 48 hours after the event.

Q: WHAT IF I HAVE A LARGER PACK OF TICKETS BUT I ONLY WANT TO SELL A FEW? IS THAT POSSIBLE?

Yes! You can select which individual tickets you would like to sell from a larger group of tickets. Once you select "Sell Ticket" from the selling tab you will be prompted to select which tickets you want to sell. If you are selling more than one ticket the tickets must be next to each other (if they are included in the same listing).

Q: WHAT IF MY TICKETS DON’T SELL?

The ticket market is based on fluctuating demand and can be unpredictable. Sometimes events have low demand and even great events don’t sell. To give your tickets the best opportunity to sell, your tickets may be sold individually. You will only receive a payout for tickets that are sold.

Q: CAN I SELL MY TICKETS ONCE THE GAME BEGINS?

Yes! Our innovative platform embraces ticket sales after the game has started. That is what sets us apart from other ticketing platforms. You can sell your ticket at any point until the final buzzer sounds.

Q: WHAT CAN I DO NEXT TIME TO INCREASE MY CHANCES OF SELLING?

We suggest selling your ticket for less than the proportional face value of the ticket. While you may think that the ticket is worth half its value at halftime, buyers may only be willing to move seats throughout the game if they feel they are getting a valued deal. Selling tickets through our bidding process will also increase your chances to sell.

Q: OTHER QUESTIONS?

Feel free to contact our Nosebleed team by emailing us at customerservice@nosebleedapp.com. If it is day of your event and you have an urgent situation, you can contact us by phone via the number provided in the app for all purchasers between 9:00am to 6:00pm EST.