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Frequently Asked Questions

Please contact us with any questions or concerns that may not be addressed below.

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BUYERS

Q: CAN I BUY SEATS BEFORE THE EVENT STARTS?

Nosebleed serves to offer fans a unique experience in the ability to purchase live in-game seating throughout the duration of the game. This serves to offer fans affordable pricing for upgraded seats instead of paying the full Face Value. Nosebleed therefore does not allow buyers to purchase seats until the game has started.

Q: DO I NEED TO BE INSIDE THE ARENA BEFORE I PURCHASE TICKETS FROM NOSEBLEED?

Yes. Nosebleed provides buyers with tickets that have already been scanned by the previous sellers. Therefore, buyers may not purchase a ticket with the intention of using that exact ticket to enter the event. Buyers must have an unscanned ticket when entering the event or have already entered before purchasing a ticket on Nosebleed.

Q: WHAT SHOULD I DO IF SOMEONE IS SITTING IN MY SEATS?

Nosebleed takes the utmost measures to ensure that there is minimal to no interaction with the seller of the tickets. In the case that a seller has not left his seats, please follow the steps addressed below:

-Confirm that the ticket purchase went through
-Inform the individual(s) that the ticket is in your possession and that the seat’s belong to you.
-If the user is unresponsive or does not move from your seats please contact Nosebleed at development@nosebleedapp.com.
-We will take all actions to identify the issue and fully refund your ticket purchase if the seller refuses to leave his/her seats. If this occurs, please email development@nosebleedapp.com with details of the incident in order for us to fully resolve the issue as we look to please all of our customers.

Q: WHERE’S MY CITY? WHERE IS MY TEAM AND/OR PERFORMER?

Your city settings are automatically generated through our interactive location services. You may choose to manually alter the city in which you prefer to locate tickets. This can be done by entering the homepage and clicking on the arrow near the location listed at the top of the homepage. We organize teams by the city and greater metropolitan area. If you don’t see your city or team, chances are they are available in one of the larger city's nearby.

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Q: WHAT TEAMS AND PERFORMERS DO YOU SUPPORT?

We have nearly all sports teams, artists and theater shows playing in Miami. Nosebleed will soon be expanding nation-wide! Don’t see your favorite team or performer? Email us at development@nosebleedapp.com. We are adding new events and performers every week!

Q: DO YOU GUARANTEE YOUR LOW PRICES?

Seller’s are given the opportunity to determine the price they would like to list their ticket for. However, as these tickets are sold throughout the game the market value of these tickets will be below other face values you may find, therefore giving the buyer the best value for their purchase.

Q: IF SOMETHING COMES UP OR I MISTAKENLY BUY TICKETS, CAN I GET A REFUND?

We understand the frustration. If you can no longer attend the event, you can sell your tickets for any event through the Nosebleed App. To sell your tickets, follow the steps below:

Click on the "Sell" tab and find the corresponding event you wish to upload tickets for.
Upload the tickets you wish to sell, upload any necessary ticket information and submit the ticket for sale. If you do not want to sell your tickets on Gametime, you can email (or text!) your tickets along to family or friends

Q: WHAT IS YOUR POLICY ON EVENT CANCELLATIONS (RAINOUTS, POSTPONEMENT, ETC)?

The Nosebleed Guarantee protects 100% of your purchase, and promises that your seats will be valid for the purchased event. If the event is postponed, your tickets will be valid for the rescheduled date. If the event is cancelled and not rescheduled, you will get a refund. Please allow 2-4 business days for the refund to fully process with your bank.

Q: DO YOU ACCEPT ALL MAJOR PAYMENT METHODS, INCLUDING AMEX, AS WELL AS APPLE PAY, PAY WITH GOOGLE AND VENMO?

Yes. Please note that all payments are made in USD on Gametime. Payments made outside of the United States are subject to change based on the international currency exchange of your bank.

Q: WHY IS THE FACE VALUE OF THE TICKET SOMETIMES DIFFERENT THAN WHAT I PAID?

The “face value” of tickets is the original price set by the team or event organizers before the start of the event. Due to market demand for a particular event, the prices of the tickets may be different on secondary markets than the face value. We are always working to make sure you are getting the absolute best deals on the market in real time.

Q: HOW COME I DON’T SEE A CREDIT APPLYING TO MY ACCOUNT?

If you don’t see your app credit appearing in the My Tickets section, force quit your app and then reopen it. Sometimes it takes a second or two to reflect in your account. Feel free to email us at development@nosebleedapp.com if you are still not able to see your credit balance after this.

Q:  HOW DO I UPDATE OR ADD PAYMENT INFORMATION?

To add, delete or update a credit/debit card on your account, open your profile in the My Tickets tab and scroll down to the Billing section. There you can update your billing information and make any necessary changes to your payment information.

Q: HOW CAN I SHARE MY TICKET WITH SOMEONE ELSE?

Any Nosebleed ticket has the option to be shared by SMS or email to someone else from the "My Tickets" section of the app. Just tap “View” tickets and assign the ticket to a contact!

Q: WHERE ARE MY TICKETS DELIVERED?

Most tickets are delivered directly into your account. If you are a new customer, we ask for your email address and phone number after purchase to create your account. Tickets are delivered to the My Tickets section of the app. Once delivered to the My Tickets section, you will be able to view, share, and scan your tickets. If your venue requires the tickets to be printed, you will be able to share your tickets from this section in order to print them. Below are the ticket types we support, and delivery methods:

Mobile tickets: in app
Emailed tickets (barcode must be available)

Q: WHEN WILL MY TICKETS ARRIVE?

Our goal is to provide the smoothest, fastest mobile ticketing experience possible. While the majority of tickets are downloaded instantly to the My Tickets section, there are some cases where it takes our sellers a little longer to release the tickets. No need to worry! They will be delivered to you before the start of the event. Please keep in mind that events which require physical delivery or other special delivery methods will have special instructions communicated with each purchaser.

Q: I WAS NOTIFIED THAT MY TICKETS WERE DELIVERED, BUT I DON’T SEE THEM IN MY ACCOUNT. WHY ARE MY TICKETS NOT IN MY ACCOUNT?

If you can’t see your tickets, first check to make sure you are signed into the correct account. Make sure your email and phone number are viewable in your profile and you can see an accurate purchase history. Once you confirm you are in the correct account and still don’t see your tickets, please email us at development@nosebleedapp.com and we will get them sent over to you.

Q: WHY IS THERE ANOTHER NAME ON THE TICKETS?

When teams and performers first issue tickets to season ticket holders, the name of that original purchaser is put on those tickets. If they choose to sell their tickets, their name will still appear on the ticket. Don't worry, they are your tickets now and you're good to go!

Q: WHAT SHOULD I DO IF MY TICKETS ARE NOT SCANNING?

While we do not expect there to be any issues at the gate, we want our fans to be prepared for anything. If for any reason you are having difficulty scanning into an event, there are a few quick steps that can be taken to help get you in quickly:

-Confirm you are scanning either from an iPhone or Android device, or from a printed PDF ticket. Do not try to scan a screenshot.
-Confirm that the tickets you purchased were new tickets, and not already-scanned tickets from the buyer (we allow users to sell used-tickets for fans already at the event).
-Confirm the barcode scanner machine is actually reading the barcode (if nothing beeps or reads, we recommend turning up the brightness on your screen). If you are scanning a shared ticket, please call the original purchaser to confirm that they have shared the correct ticket with you.
-Confirm you are updated on the latest version of the app.
-Confirm you have tried another gate and another scanner.
-If the above doesn't work, we can resolve your issue faster than the ticket office. Please call us using the phone icon that appears on the day of the event, when viewing your ticket., chat, or email us development@nosebleedapp.com.

Q: OTHER QUESTIONS?

Feel free to contact our Nosebleed team by emailing us at development@nosebleedapp.com. If it is day of your event and you have an urgent situation, you can contact us by phone via the number provided in the app for all purchasers between 9:00am to 6:00pm EST.

SELLERS

Q: WHAT'S THE BENEFIT OF SELLING ON NOSEBLEED?

Nosebleed offers a fast and efficient way for you to sell your tickets, with market optimized payouts. Nosebleed is unique in that it allows users to sell new AND used tickets to buyers throughout the entire duration of the game. Seller’s are therefore able to attend a portion of the event and post their ticket for sale on Nosebleed once they are ready to leave the event. In addition, Nosebleed offers users the ability to sell their tickets through “Bid” and "Buy-It-Now” options, unlike almost any other service on the market.

Q: I SOLD MY TICKETS BUT CHANGED MY MIND AND WANT TO GO. CAN I GET MY TICKETS BACK?

Once you sell your tickets, we immediately deliver them to the buyer, so we are not able to take them back. If you’d like to attend the event, your best option is to repurchase. Once you have sold your tickets you must vacate the seat. Failure to vacate the seat for the buyer (once the ticket is sold) will result in a total refund of the purchase to the buyer, in addition to an extra penalty charge.

Q: CAN I REMAIN IN THE ARENA ONCE I SELL MY TICKET?

Once your ticket has been sold you are required to vacate your seats immediately. After you have vacated your seats you may remain present at the event, however this is dependent solely on the event’s specific guidelines and rules. Once your ticket has sold we cannot provide you with an additional seat, unless you decide to purchase another ticket on Nosebleed.

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Q: CAN I RESELL A PHYSICAL TICKET ON NOSEBLEED?

In order to create a proper listing in the Nosebleed marketplace, a user must upload a mobile ticket (this can be accessed through the team/event website or the secondary market that the ticket was purchased on). Once you begin the process of uploading a ticket you will be told exactly what must appear on the face of the ticket for the scan to properly go through.

Q: DO YOU GUARANTEE MY TICKETS WILL SELL?

The secondary ticket market is based on fluctuating demand and can be unpredictable. Sometimes events have low demand and sometimes even great events don't sell. While we can't guarantee that your tickets will sell, we allow you to price your own tickets to give you exactly what you are expecting. The ability to sell your tickets through a bidding process, will increase your chances of guaranteeing a buyer.

Q: CAN I LIST TICKETS ON NOSEBLEED AND ON OTHER PLATFORMS?

If you want to list your tickets elsewhere, you can. But, we strongly discourage this since tickets could sell on both platforms. We, therefore, require that you keep your listing valid on Nosebleed. If a double sale does occur, or the ticket you sold is not valid for any other reason, you can be penalized up to the full cost of the tickets plus any additional resolution cost incurred by Nosebleed from the incident.

Q: WHAT IF MY TICKETS SELL SOMEWHERE ELSE FIRST?

If your tickets sell somewhere else first, you need to immediately remove the listing from Nosebleed. Failure to remove your listing from our app will result in strict penalties. If your listing sold elsewhere and then also sold on Nosebleed, please email us at development@nosebleedapp.com right away.

Q: CAN I ADJUST THE LISTING PRICE OF MY TICKETS?

Nosebleed prides itself on offering users the ability to adjust the listing price of their tickets. Unlike many sites, Nosebleed gives power to the seller, in the ability to determine exactly what return they would like from their ticket sale.

Q: WHEN WILL I GET PAID?

You will get paid 48 hours after the event. If paid out in Paypal, you will receive the payout amount to the specified Paypal email address.

Q: WHAT IF I HAVE A LARGER PACK OF TICKETS BUT I ONLY WANT TO SELL A FEW? IS THAT POSSIBLE?

Yes! You can select which individual tickets you would like to sell from a larger group of tickets. Once you select 'Sell Ticket' from the selling view, you will be prompted to select which tickets you want to sell. If you are selling more than one ticket, the tickets must be next to each other.

Q: WHAT IF MY TICKETS DON’T SELL?

The ticket market is based on fluctuating demand and can be unpredictable. Sometimes events have low demand and even great events don’t sell. To give your tickets the best opportunity to sell, your tickets may be sold individually. You will only receive a payout for tickets that are sold.

Q: Can I sell my ticket once the game begins?

Yes! Our innovative platform embraces ticket sales after the game has started. That is what sets us apart from other ticketing platforms. You can sell your ticket at any point until the final buzzer sounds.

Q: WHAT CAN I DO NEXT TIME TO INCREASE MY CHANCES OF SELLING?

Assuming you have already attended the game and are looking to get some extra cash, we suggest selling your ticket for less than the proportional Face Value of the ticket. While you may think that the ticket is worth half its value at halftime, buyers may only be willing to move seats throughout the game if they feel they are getting a valued deal. Selling tickets through our bidding process will also increase your chances to sell.

Q: OTHER QUESTIONS?

Feel free to contact our Nosebleed team by emailing us at development@nosebleedapp.com. If it is day of your event and you have an urgent situation, you can contact us by phone via the number provided in the app for all purchasers between 9:00am to 6:00pm EST.